While we aim for next-day delivery, it's not guaranteed. Once dispatched, our delivery partners assume responsibility for timely delivery. If you experience delays, please contact us through our website's contact page, and we'll work with our shipping providers to resolve the issue promptly.

If a delivery fails due to incorrect shipping details provided by the customer, or if the customer isn't available to receive the package, it will be returned to Rovease at the customer’s expense.

Yes, you can return your Ice Tub within 30 days of receipt, provided it remains unused and in its original condition. Please note that a 10% restocking fee applies to cover return shipping, cleaning (if required), and repackaging.

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