About Return & Refund

Yes, you can return your Ice Tub within 30 days of receipt, provided it remains unused and in its original condition. Please note that a 10% restocking fee applies to cover return shipping, cleaning (if required), and repackaging.

If your Ice Tub is damaged or defective upon arrival, please contact us immediately at service@halrove.com with clear photographic or video evidence of the issue. We will address the matter promptly and offer a direct exchange if applicable.

Generally, personalized or custom-made items are not eligible for return. Exceptions are made only in cases of manufacturing defects or damages incurred during shipping.

Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or errors on our part. We advise using the original packaging to ensure safety during transit.

Refunds are typically processed within 7-10 business days after the receipt and inspection of the returned item. However, the processing time for your bank or credit card company to post the refund may vary.

Exchanges are permitted for defective items to ensure customer satisfaction. Please report any defects to service@halrove.com, and we will address the issue promptly.

If you receive the incorrect item, please contact us immediately with your order number and details of the issue. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Returns and refunds are not available for items damaged through misuse, neglect, or improper handling. Additionally, non-refundable items include gift cards and perishable or intimate products.

To initiate a return, please contact us via email at service@halrove.com and provide your order number, first and last name, email address, phone number, reason for return, and photo(s) of any defects or issues.

Customers within the European Union have the right to cancel their order within 14 days of receipt, without needing a reason. Items must be returned in their original condition, unused, with tags, and in their original packaging. Proof of purchase is required for returns.

About Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

While we aim for next-day delivery, it's not guaranteed. Once dispatched, our delivery partners assume responsibility for timely delivery. If you experience delays, please contact us through our website's contact page, and we'll work with our shipping providers to resolve the issue promptly.

es, we do. For customers outside the U.S. or Canada, please contact us at service@halrove.com to obtain a shipping quote before placing your order. Note that international shipments may be subject to additional customs fees and import duties, which are the responsibility of the customer.

If a delivery fails due to incorrect shipping details provided by the customer, or if the customer isn't available to receive the package, it will be returned to Rovease at the customer’s expense.

Customers are responsible for their own country's import duties and taxes. Refusal to pay these charges may result in the order being returned to us. In such cases, we will refund the purchase price minus all shipping and customs charges, provided the item is undamaged and resalable.

Yes, we do offer complimentary shipping on select orders from time to time. However, this offer is subject to specific conditions outlined at the time of the promotion.

Within the initial 30-day period, we cover return shipping costs for faulty items within the USA. However, if you're returning a product for reasons other than defects, you are responsible for the return shipping costs.

Shipping times for pre-ordered items vary and may be subject to adjustments based on real-time logistics. We offer different shipping options with estimated delivery times, which will be communicated to you upon checkout.

We impose a 10% order return processing fee on all returns, deducted by a third-party payment company, to cover processing costs. Please note that Halrove does not offer full refunds; the return processing fee will be subtracted from any amounts refunded to you.

Yes, orders typically ship within 1-3 days, and you will receive tracking information. However, delivery dates and times are set by the shipping company and cannot be guaranteed by us. The provided timeframes are estimates based on typical shipping durations.

About Warranty

Damage caused by moving or transporting the Ice tub, unless conducted by "Icetubs" personnel, is not covered under our warranty policy.

No, leaving the Ice tub outside at or below freezing temperatures voids the warranty.

Unfortunately, damage resulting from bringing products such as glasses or toys into the Ice tub is not covered under our warranty.

No, damage resulting from the improper use of corrosive chemicals is not covered under our warranty.

Damage caused by severe overheating due to negligence, such as obstructing product fans or covering heat exchange surfaces with objects, is not covered under our warranty.

Damage resulting from the product not being properly installed, operated, maintained, or used according to Icetubs’ instructions and specifications is not covered under our warranty.

Damage caused by intentional and/or reckless action by you or a third party is not covered under our warranty.