Frequently Asked Questions
Questions? We're Here to Help
When should I expect my refund to be completed?
Customers will be notified once the review has been completed. Approved refunds are processed to the original payment method within 7 business days after approval.
Who pays the shipping charges for returns?
- Return shipping costs are covered by the store when the return is due to an incorrect, defective, or damaged item.
- For all other approved returns, return shipping costs are the customer's responsibility.
How do I request a return or exchange?
To request a return or exchange, please contact info@halrove.com within 30 days of the order being delivered. Please include your order number, the item concerned, the reason for the request, and photographs when applicable. Returns sent without prior approval will not be accepted.
What should I do if my order has not arrived on time?
If your order has not arrived within three additional business days after the estimated delivery window, please contact info@halrove.com so we can review the shipment and provide further assistance.
Where can I view the progress of my delivery?
You can also check your shipment status at any time through our Order Tracking page.
How much does shipping cost?
Standard shipping is included with every order, and no additional shipping charges are applied during checkout.
What are the return & exchange conditions?
To be eligible for a return or exchange, the item must meet all of the following conditions:
- Remain unused and in its original condition.
- Include all original packaging, accessories, and supplied components.
- Show no signs of use, modification, washing, or damage after delivery.